Client SolutionsAutomationsCRM ArchitectureConsulting
Automated order-to-CRM sync between a restaurant's POS and GoHighLevel
When a customer orders takeout or delivery, their details and purchase data flow into GHL automatically — no manual entry, no missed leads.
- 0
- manual data entry
- 13
- order fields written to the CRM
- 3
- integration approaches compared
- 3
- edge cases the parser handles
The problem
A restaurant had no connection between their point-of-sale system and their CRM. Every takeout and delivery customer was a missed follow-up opportunity — the POS captured the order, but the marketing system never knew it happened.
What shipped
- Every takeout/delivery customer automatically enters the CRM
- Order data, contact info, and pipeline stage updated in real-time
- Edge cases handled: anonymous dine-in, duplicate webhooks, partial data
- Architecture decision doc evaluated 3 approaches before building
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