Automated order-to-CRM sync between a restaurant's POS and GoHighLevel
When a customer orders takeout or delivery, their details and purchase data flow into GHL automatically — no manual entry, no missed leads.
Results
- •Every takeout/delivery customer automatically enters the CRM
- •Order data, contact info, and pipeline stage updated in real-time
- •Edge cases handled: anonymous dine-in, duplicate webhooks, partial data
- •Architecture decision doc evaluated 3 approaches before building
The Problem
A restaurant had no connection between their point-of-sale system and their CRM. Every takeout and delivery customer was a missed follow-up opportunity — the POS captured the order, but the marketing system never knew it happened.
What I Built
A GHL workflow triggered by Toast POS webhooks that automatically creates or updates contacts, creates pipeline opportunities, and logs order details as notes — all from a single JavaScript parser that handles edge cases like dine-in orders with no customer data, duplicate webhook deliveries, and partial contact records. Delivered with a full setup guide, architecture decision document comparing 3 integration approaches, and a test payload for verification.
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